Total Revenue
£42.8M
▲ 8.4% vs prior year
Gross Margin
34.2%
▲ 1.8pp improvement
EBITDA
£6.1M
▶ On target
Customer Satisfaction
87.3%
▲ 3.1% vs last quarter
Open Service Tickets
142
▼ 12 above target
Revenue vs Target — Monthly
Actual revenue against monthly target · £ millions
Revenue by Department
YTD contribution split
Department Performance
% of target achieved YTD
Sales94%
Aftermarket108%
Finance101%
Operations87%
Customer Sat.91%
Headcount by Function
Current FTE distribution
Key Alerts
Items requiring attention
| Area | Issue | Status |
|---|---|---|
| Operations | Inventory below safety stock | Critical |
| Aftermarket | Ticket backlog up 18% | Review |
| Sales | 3 accounts at renewal risk | Review |
| Finance | Q2 budget reforecast due | Info |
| Customer | NPS target exceeded | On Track |
Total Sales Revenue
£18.4M
▲ 6.2% YoY
New Business Won
£4.1M
▲ 22% vs target
Pipeline Value
£9.7M
▶ 3 deals closing
Win Rate
38%
▲ 4pp improvement
Avg Deal Size
£82K
▲ £7K vs last year
Monthly Sales Performance
Actual vs Target vs Prior Year · £000s
Sales by Product Line
YTD revenue by category
Top 10 Accounts by Revenue
YTD · includes renewal status
| Account | Sector | Revenue | vs Target | Renewal |
|---|---|---|---|---|
| Ashford Group | Automotive | £1.82M | +12% | Secured |
| Pembridge Industries | Aerospace | £1.54M | +8% | Secured |
| Clifton Systems | Defence | £1.21M | -2% | At Risk |
| Radmore Engineering | Rail | £980K | +5% | Q3 Due |
| Hartwell Components | Energy | £876K | +19% | Secured |
| Vantage Precision | Medical | £743K | -5% | At Risk |
| Stoneleigh Tech | Automotive | £692K | +3% | Q4 Due |
Pipeline by Stage
Current active opportunities
Qualify£2.1M · 8 deals
Propose£3.4M · 5 deals
Negotiate£2.8M · 3 deals
Close£1.4M · 2 deals
Total Revenue
£42.8M
▲ 8.4% YoY
Gross Profit
£14.6M
▲ 34.2% margin
Operating Costs
£8.5M
▲ 2.1% over budget
EBITDA
£6.1M
▶ 14.3% margin
Cash Position
£3.2M
▲ Strong liquidity
Revenue vs Expenditure
Monthly comparison · £ millions
Budget Variance by Cost Centre
Actual vs Budget YTD · £000s
Cost Breakdown
Operating cost distribution YTD
P&L Summary
YTD vs Prior Year vs Budget · £000s
| Line Item | YTD Actual | YTD Budget | Variance | Prior Year | YoY |
|---|---|---|---|---|---|
| Revenue | £42,840K | £41,200K | +£1,640K | £39,520K | +8.4% |
| Cost of Goods | £28,196K | £27,592K | -£604K | £26,870K | +4.9% |
| Gross Profit | £14,644K | £13,608K | +£1,036K | £12,650K | +15.8% |
| Operating Costs | £8,520K | £8,344K | -£176K | £8,120K | +4.9% |
| EBITDA | £6,124K | £5,264K | +£860K | £4,530K | +35.2% |
Service Revenue
£7.2M
▲ 108% of target
Active Contracts
284
▲ 22 new this quarter
Open Tickets
142
▼ 12 above SLA target
First Fix Rate
76%
▲ 4% improvement
Avg Resolution Time
4.2h
▶ Target 4.0h
Ticket Volume by Month
Open, resolved and escalated tickets
SLA Compliance by Priority
% tickets resolved within SLA window
P1 Critical (4hr SLA)82%
P2 High (8hr SLA)91%
P3 Medium (24hr SLA)96%
P4 Low (72hr SLA)99%
Contract Renewal Rate
Last 12 months
Standard Contracts88%
Premium Contracts94%
Open Tickets by Engineer
Current workload distribution
| Engineer | Region | Open | Overdue | Avg Resolution | Satisfaction | Status |
|---|---|---|---|---|---|---|
| James Whitfield | North | 18 | 2 | 3.8h | 4.7/5 | On Track |
| Priya Sharma | Midlands | 24 | 5 | 4.6h | 4.4/5 | High Load |
| Tom Baxter | South | 21 | 3 | 4.1h | 4.6/5 | On Track |
| Amara Osei | East | 31 | 8 | 5.2h | 4.1/5 | Overloaded |
| Rachel Chen | West | 16 | 1 | 3.5h | 4.9/5 | On Track |
Overall CSAT
87.3%
▲ 3.1pp improvement
NPS Score
+52
▲ 8 points vs last quarter
Responses Collected
1,284
▲ 18% response rate
Detractors
8.2%
▼ Target 6%
Retention Rate
91.4%
▲ 1.2pp improvement
CSAT Trend — 12 Months
Overall satisfaction score monthly
NPS Breakdown
Promoters, Passives and Detractors
CSAT by Category
Satisfaction scores across touchpoints
Top Complaint Categories
Q1 2026 feedback themes
Delivery timescales34%
Response time24%
Product quality18%
Communication14%
Invoicing errors10%
OEE Score
78.4%
▼ Target 85%
Units Produced
48,240
▲ 6.8% vs plan
Inventory vs Safety Stock
84%
▼ 3 SKUs critical
On-Time Delivery
91.2%
▲ 2.4pp improvement
Defect Rate
1.8%
▲ Improving trend
Production Output vs Plan
Units produced vs planned monthly
Inventory Levels by Category
Current stock vs safety stock threshold
OEE Components
Availability, Performance, Quality
Availability88.2%
Performance82.4%
Quality98.2%
Overall OEE78.4%
Critical Inventory Alerts
SKUs below or approaching safety stock level
| SKU | Description | Current Stock | Safety Stock | Days Cover | Status |
|---|---|---|---|---|---|
| SKU-4821 | Bearing Assembly A12 | 142 units | 200 units | 4.2 days | Critical |
| SKU-3304 | Hydraulic Seal Set | 88 units | 150 units | 3.8 days | Critical |
| SKU-7712 | Control PCB Module | 31 units | 50 units | 5.1 days | Critical |
| SKU-2198 | Drive Shaft Coupling | 224 units | 250 units | 8.4 days | Low |
| SKU-5540 | Filter Cartridge F3 | 410 units | 400 units | 12.1 days | OK |